Legal information
Terms & Conditions
Booking, payment, cancellation and service rules.
Scope
These terms apply to chauffeur services, private day trips and multi-day getaways booked with Gallia VTC, a brand operated by GLOBAL HOLDING.
Booking and confirmation
A WhatsApp message or form submission is a booking request only. A booking becomes firm after written confirmation from Gallia and receipt of the required deposit or full payment.
Prices and payment
Prices are stated in euros including taxes for consumers unless otherwise indicated. A 30% deposit may be requested when the booking is confirmed. The balance is due 24 hours before departure; bookings confirmed less than 24 hours before departure are payable in full at confirmation.
Cancellation
Cancellation up to 48 hours before pick-up: full refund; between 24 and 48 hours: 50% refund; less than 24 hours before pick-up or no-show: non-refundable. Non-refundable third-party costs already incurred at the customer’s request remain payable where they were clearly accepted at booking.
Changes
A date change may be requested up to 24 hours before departure, subject to availability and any non-refundable third-party costs or price difference.
Waiting and pick-up
Indicative included waiting: airport 60 minutes after actual tracked landing time, train station 30 minutes after actual train arrival where identifiable, hotel/address 15 minutes after the agreed time. Additional waiting may be invoiced at the rate confirmed with the booking.
Passengers, luggage and child seats
Services are designed for up to four guests subject to vehicle and luggage capacity. Large or special luggage must be declared in advance. Child seats may be provided on prior request subject to availability and the child’s age/weight.
Getaways
Driver accommodation is included in multi-day getaway pricing. Passenger accommodation, meals, entrance tickets and activities are excluded unless expressly stated.
Performance and replacement
If Gallia cannot perform a confirmed service, priority is given to arranging an equivalent replacement chauffeur/vehicle where possible; otherwise the affected service is refunded.
Law and disputes
French law applies. After a prior written complaint to Gallia VTC that has not been resolved, consumers may contact the CMAP consumer mediator. Mandatory consumer rights remain unaffected.